Since the introduction of desktop computers into the workplace in the mid-1980’s, Cheney Insurance has continuously invested in emerging technologies and adjusted their internal workflows and practices to serve their clients better and faster. This proactive approach to leveraging automation has set them apart from other independent insurance agencies across Maine and the country for years.
Their efforts were recognized at a national conference recently, when Cheney Insurance was presented the 2014 Automation Excellence Award by NetVU, the country’s largest association of insurance agency computer system users. They were one of six agencies to be nominated in two size categories.
“I literally had tears in my eyes as I walked off the stage,” wrote agency President and CEO Dennis Hilton in an email to his staff shortly after accepting the award, “and I want to express my heartfelt thanks and appreciation to each one of you!” Hilton had joined coworkers Pam Gaeth and Kate Dunstan at the Nashville educational event attended by almost 4,000 people, while the rest of their Damariscotta staff watched the presentation live on a large screen from their office Media Room. “There was a whole lot of whooping and cheering going on!” according to staff member Kathleen Blodgett.
Some examples of the ways in which Cheney Insurance uses automation include a lead management system that is tied to their client database, electronic auto insurance ID cards, and websites that support mobile devices. They have scanning devices at each workstation to reduce much of the paper in their office, and use email, e-signatures, and a wide range of social media outlets in client interactions, enabling them to maintain a personal touch while also being extra efficient.
“This award would not have been possible without your dedication, perseverance, and especially your support of the things we do that make us different,” continued the email from Hilton to his staff. “Our quest to leverage technology in order to better serve our clients has set us apart, and this award and national recognition is the best example of that!”
Based in Damariscotta, The Cheney Companies Financial Group has over 32 professional associates who serve the property ownership and insurance needs of thousands of families and businesses throughout Maine. In November, they launched a new Benefits division that has helped hundreds of people obtain health insurance by enrolling in the Maine Health Insurance Marketplace. Together, the CCFG member companies handle annual sales in excess of $50 million. You can learn more by visiting www.cheneycompanies.com or viewing the Facebook pages for Cheney Insurance, Newcastle Square Realty, and Newcastle Square Vacation Rentals